Real estate is a rapidly growing industry with various individuals and companies looking to invest. Since the process is rather complex, it involves stakeholders such as the clients, real estate agents, authority and financial institutions. Mortgage lenders have a crucial role to play since many of the real estate transactions are not on cash basis. Mortgage lenders and real estate agents need one another in order to accomplish smooth operations.

Although it is the responsibility of both parties to establish good relationships, there are five ways a mortgage lender can work better with real estate agents.

Have clear channels of communication

Communication is key in all aspects of life. Since the process of loan approval takes various steps, the loan officer should take the initiative to inform the real estate agent of progress or new developments. It may not be easy for the agent to understand the process. However, make a point to communicate on a regular basis. Furthermore, schedule calls and meetings after a pre-determined time for updates.

Frequent communication helps to build confidence in the mortgage lending company such as which means more referrals leading to growth. Another important thing when communicating is to ensure the information you pass during the updates, as a mortgage lender, is helpful.

Be accountable

As much as we would want to be successful in ensuring the approval of loans for all clients, it is not possible. The lending industry is complicated and unpredictable. The situation differs from one client to another since the considerations are different.

Beforehand, be open about this to the real estate agent and explain all the possible outcomes. A reasonable individual understands that there are always risks. Also, work to reduce any instances that may lead to the process being unsuccessful. For example, ensuring all documentation is available and accurate, ensuring compliance with requirements. Avoid making promises that you can’t keep and be objective.

Establish objectives

Not everyone is easy to work with. As a result, conflicts may arise often. However, you as the mortgage lender can control this by establishing objectives that you have in common with the real estate agents. Before proceeding with the process, discuss the outcome that sits well with the two parties. After this is done, create a plan on how to work towards it.

According to statistics, a higher success rate is recorded when people are working towards a similar objective. A similarity in objectives creates a drive and focus to work for fulfilment making all parties satisfied.

real estate and mortgages


When making your presentation to the real estate agents, be factual. Avoid making unrealistic promises and terms that you are not certain you can deliver. For example, never promise that the loan will go through and you have no control over the process. Remember, the industry is unpredictable and there are lots of issues to consider.

Instead, be realistic and offer guidance to increase the success rate. In this way, both parties will be okay no matter the outcome.   

Educate each other

There is no better way for individuals to work together than in sharing helpful information. As a mortgage lender, build a better relationship by educating them on matters in the finance industry that affect them. It might be in the form of new legislation passed, informational articles on social media or current trends. Also, give yourself the opportunity to learn from the real estate agents to increase knowledge base.

This not only helps to build the relationship but increases the likelihood of wanting to work together which is a win for all parties.